The NICE smart call centre solution allows you to take advantage of real-time recording of voice and text interactions on customer lines and chats.
NICE is used not only to capture the interaction itself, but also to evaluate it, supplement it with business data, store and archive it. Use the recordings to improve customer care by analysing content or assessing the emotional attunement of callers and operators.
In addition, NICE uses an AI model trained on more than 500 million real callers for behavioral understanding.
The NICE contact centre solution is ideal for large companies - banks, financial institutions, airlines.
NICE technology is reliable and includes cutting-edge features to support recording of customer line interactions and comprehensive customer care quality management tools, as many of our long-standing clients have attested.
We are the only company with full technical certification for NICE systems in the Czech Republic and Slovakia. We guarantee 24/7 L1 support with the possibility of continuous monitoring and remote administration and comprehensive service by certified experts.
We can tailor the solution to your needs and requirements from design to implementation - it can complement Avaya solutions or be part of the delivery of other voice solutions; the system is connectable to all available voice solutions.
We have more than 25 years of experience in implementing digital communications technologies with more than 500 clients, including legislative and regulatory standards and migrations to other systems. Our customers include major financial houses such as Raiffeisenbank and Komerční Banka.
We are there for you all the time: after delivery, ongoing service support and possible technology prophylaxis. Of course, service support is provided for long-term sustainability and the necessary availability and robustness of the solution.
Together with IT specialists from Škoda Auto, we have developed a more modern version of the application, which is crucial for dealers and service centres. What was our task?
Chocoland a.s. is a major producer of confectionery. The key objective of the project was to start the process of achieving compliance with GDPR legislation.
Park Lane International School has decided to map the current state of personal data processing against data protection legislation and to gradually implement all relevant measures to ensure compliance with the GDPR.
The protection of personal data is a very important aspect of the customer relationship for CENTROPOL ENERGY. That is why we have helped the company to implement all the necessary measures to ensure compliance with GDPR guidelines.
The company ČD - Informační Systémy, a.s. (ČDIS) was looking for a user support solution to replace the already inadequate system, which, among other things, was not able to address the specific requirements for handling their clients' problems.
Algotech CC is implemented in the Algotech data centre and the Vorwerk call centre uses its functionality as a cloud service. The implementation of the entire project from initial preparations to go-live of Algotech CC including integration took less than 3 months.
From the first offer and introduction of the product to the launch of the solution, including the implementation of all customizations and migrations, 1 year has passed, the actual implementation took place in Q4 2018. Since then, AXA ASSISTANCE has been further developing the system, and there are currently hundreds of operators working with it.
The necessary hardware infrastructure was prepared in the cloud centre and then the complete system (applications, settings, data) was transferred for testing purposes using virtualization. The next step was user testing in the new environment. After their successful completion, the live database was transferred within the set deadline and productive operation started.
We focused on simplifying, modernising and increasing the flexibility of the company's processes. As the company had different procedures set up in different parts of the country, the CRM system became an important pillar of unification and therefore flexible adoption of changes, forced mainly by changes in legislation.
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