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We have more than 25 years of experience in implementing digital communications technologies with more than 500 clients, including legislative and regulatory standards and migrations to other systems. Our customers include major financial houses such as Raiffeisenbank and Komerční Banka.
Together with IT specialists from Škoda Auto, we have developed a more modern version of the application, which is crucial for dealers and service centres. What was our task?
Chocoland a.s. is a major producer of confectionery. The key objective of the project was to start the process of achieving compliance with GDPR legislation.
Park Lane International School has decided to map the current state of personal data processing against data protection legislation and to gradually implement all relevant measures to ensure compliance with the GDPR.
The protection of personal data is a very important aspect of the customer relationship for CENTROPOL ENERGY. That is why we have helped the company to implement all the necessary measures to ensure compliance with GDPR guidelines.
The company ČD - Informační Systémy, a.s. (ČDIS) was looking for a user support solution to replace the already inadequate system, which, among other things, was not able to address the specific requirements for handling their clients' problems.
Algotech CC is implemented in the Algotech data centre and the Vorwerk call centre uses its functionality as a cloud service. The implementation of the entire project from initial preparations to go-live of Algotech CC including integration took less than 3 months.
From the first offer and introduction of the product to the launch of the solution, including the implementation of all customizations and migrations, 1 year has passed, the actual implementation took place in Q4 2018. Since then, AXA ASSISTANCE has been further developing the system, and there are currently hundreds of operators working with it.
The necessary hardware infrastructure was prepared in the cloud centre and then the complete system (applications, settings, data) was transferred for testing purposes using virtualization. The next step was user testing in the new environment. After their successful completion, the live database was transferred within the set deadline and productive operation started.
We focused on simplifying, modernising and increasing the flexibility of the company's processes. As the company had different procedures set up in different parts of the country, the CRM system became an important pillar of unification and therefore flexible adoption of changes, forced mainly by changes in legislation.