L1-L3 IT ServiceDesk - outsourcing the most complex problems

Leave the administration and IT setup to us. L1-L3 support is the IT support that serves to solve even the most complex problems. You can contact our ServiceDesk non-stop, its services are divided into levels:
L1: receiving requests or for example assigning licenses, setting permissions or creating accounts L2: more complicated system and application requests

L3: modification of code by a specialist at the design and architecture level or other more complex interventions
L1-L3 IT ServiceDesk - outsourcing the most complex problems

Why IT ServiceDesk from us?

24/7 support
We are here for you non-stop and will respond to every request. 90% of requests are resolved within 30 minutes.
Professional solutions
We can also help you with complex issues related to corporate communications, call centers, ERP, CRM or cloud because we implement them ourselves. We can also help with customized application development.
100% substitutability
We pass the tickets around so they get to the subject matter specialist.
120+ permanent specialists
With dozens of specializations, we are able to cater to the needs of small and large companies alike.

We are your partner and IT specialist

We are your partner and IT specialist

Keep your systems running smoothly by outsourcing your IT management. Our outsourcing ranges from endpoint management to IT monitoring to solving complex IT architecture problems. We'll help you set up your IT systems so that everything runs smoothly.

You can turn to us anytime, we are your partner so you don't have to rely on your own IT specialists. We respond to most tickets from 5 minutes and resolve them all.

We are your partner and IT specialist
We are your partner and IT specialist

"Initially, the main thing that was important to us was the quick and smooth start-up of the entire project and Algotech's ability to provide all the necessary services for us. We now appreciate the high availability of all the solutions provided. It is essential for us that we can rely on them completely. At the moment, we are also seriously considering running a corporate security solution with Algotech." Pavel Rom, owner of SULCO Automotive Group

More than 120 permanent IT specialists have been taking care of your systems for 25 years
IT ServiceDesk means IT under control

IT ServiceDesk means IT under control

IT ServiceDesk means IT under control

Every day we make sure that all requests are resolved. Each ticket is the responsibility of a senior specialist who ensures the quality of the solution and its successful closure. You can also track the status of your tickets online.

We are constantly improving our IT support process. Thanks to recordings and training in communication, our IT Service Desk staff are able to convey important information quickly and clearly.

We provide IT support for Windows, Mac and Linux systems.


We take care of our clients - we respond to every request from as little as 5 minutes and we solve most of them within 30 minutes

IT support that is always there for you

IT support that is always there for you

We will tailor everything to your requirements including the service contract and SLA. But first, we will analyze your company's needs. Once we find that our ideas match, we set up processes and rules.

After that, it's all on us. We'll come up with the best solution for your IT systems, implement it, and we handle every ticket - our IT support is there for you 24/7. We proactively check the status of your systems and make sure they are regularly updated.

IT support that is always there for you
We have more than 20 years of partnership with long-term clients
We will find a solution for you too

Over 500 customers are satisfied with us

For over 25 years we have been continuously taking care of the security of corporate data, offering solutions for corporate communications, call centers, CRM and ERP systems, cybersecurity, cloud services and GDPR. We also develop bespoke applications and offer ServiceDesk. We always tailor our products and services to your needs.
years of experience
Český rozhlas
Czech airlines
Remax Česká republika

Contact us

Interested in trying our services or a consultation? Leave us your contact details and we will get back to you within 3 hours.
- We will get back to you within 3 hours
- Non-stop support in English and Czech
- You have a preliminary offer within a week
- 99.99% data availability guarantee
Call us
You don't want to wait for an answer?
Call us at
+420 225 006 555
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