CRM systems are becoming an integral part of companies' daily processes. In the context of customer relationship management, they enable the long-term prosperity of a company through the improvement of corporate communication outwards. CRM (Customer Relationship Management) helps you with:
What will the e-book bring you?
You will learn about all CRM features and learn how to use them in practice. You will get an overview of the possibilities of customizing the system. You will learn how to integrate the CRM system into your company.
"Working with Algotech has been a great experience. Thanks to them and the implementation of SugarCRM, we can now take better care of our clients and work more efficiently within our company," adds Ing. Petr Nosek.
Cyber attacks are a huge problem due to the loss of valuable data and the threat to the financial stability of the attacked company. The loss of even a few documents can irreparably damage a company and its reputation in the eyes of clients and the public. In this e-book, Algotech experts reveal:
"The choice of Algotech has provided a professional and comprehensive solution for ensuring the protection of personal data. Due to our own implementation team, we now handle part of the data protection requirements in-house, while more complex requirements are handed over to Algotech. Algotech's project and service team has done a great job, and thanks to this we have data protection fully under control," Ing. Jan Novak, Data Protection Officer, CENTROPOL ENERGY, a.s.
Nowadays, a lot of emphasis needs to be placed on data security and backup. That is why cloud computing has been a hot topic in recent years and services in this area are on the rise. What can you find in the e-book?
"The cooperation with Algotech has been top-notch from the beginning. In particular, we were concerned about the challenging migration of more than 70 servers from the original environment, but thanks to Algotech's professional and proactive approach, everything went smoothly beyond expectations." Jindřich Kubelík, Head of Application Development Department
Customer care is one of the activities that are essential to the long-term success of a business. Mutual communication leads to relationship building and trust, both with new and existing customers. As part of this process, the image of the company is also created, and therefore communication is a key element from the initial contact.
"AlgoCC is a solution that grows our business and supports the specific way our user support departments operate. In particular, it is a bespoke functionality where the operator has the ability to select and deal with an urgent client request and then return to less serious requests." ČD - Informační Systémy, a.s.