Use Algotech CC software to handle calls, emails, chat and SMS messages in contact and customer service centres from 10 operators. We will customize its features for you.
Avaya's technology allows you to hold video conferences for up to 1,000 people, communicate with colleagues remotely or conduct distance learning. The tool is completely in Czech language and you can integrate it with other applications.
Bring your PBX to us and ensure your company has seamless business communications with the most reliable technology on the market, Avaya Spaces. The solution is suitable for businesses with 20 or more employees, from offices to manufacturing floors. The system has the highest availability with a maximum downtime of 7 minutes per year.
Whether you're looking for call centre software and hardware or want to streamline your business communications, we'll find the right solution for you. Contact us, we'll be more than happy to help.
The company ČD - Informační Systémy, a.s. (ČDIS) was looking for a user support solution to replace the already inadequate system, which, among other things, was not able to address the specific requirements for handling their clients' problems.
Algotech CC is implemented in the Algotech data centre and the Vorwerk call centre uses its functionality as a cloud service. The implementation of the entire project from initial preparations to go-live of Algotech CC including integration took less than 3 months.
From the first offer and introduction of the product to the launch of the solution, including the implementation of all customizations and migrations, 1 year has passed, the actual implementation took place in Q4 2018. Since then, AXA ASSISTANCE has been further developing the system, and there are currently hundreds of operators working with it.
ERV European has been operating on the Czech market for 30 years and is the only specialized travel insurance company. It insures over 1.2 million customers annually and has been voted the best travel insurance company for 16 years in a row. It provides its services to individuals, companies and especially to travel agency clients. ERV belongs to the ERGO Group and Munich Re, one of the world's leading reinsurers. It operates its own assistance service with a Euro-Center network on all continents to deal with emergencies directly at the place of stay.