You can use call centre software to handle calls, emails, chat and SMS messages, even through messenger and WhatsApp. Its design is entirely up to you, as we customize the features.
The system is suitable for call centers and customer support from 10 operators. In addition, we guarantee 99.99% data availability.
"Algotech CC is a solution that grows our business and supports the specific way our user support departments operate. In particular, it is a tailored functionality where the operator has the ability to select and deal with an urgent client request and then return to less serious requests." ČD - Informační Systémy, a.s.
For more than 25 years we have been supplying our software and hardware for call centres to small and large companies such as Raiffeisenbank or Komerční banka.
How do we proceed? First, we perform an analysis to design the ideal solution for you and, once approved, we implement the system. You only pay for what you use, without large initial costs.
You don't have to worry about operators not working. A clear system and dual reporting - for supervisors and operators - allows you to control the number of hours worked by your employees. You can filter the statistics for individuals and groups.
In addition, we can integrate the call centre software into any CRM and ERP system. So you will have everything under control in the tool you are used to.
You will have a single contact person and a non-stop ServiceDesk in Czech language. Most requests will be resolved within the same day and you don't have to worry about outages - we guarantee 99.99% data availability.
The company ČD - Informační Systémy, a.s. (ČDIS) was looking for a user support solution to replace the already inadequate system, which, among other things, was not able to address the specific requirements for handling their clients' problems.
Algotech CC is implemented in the Algotech data centre and the Vorwerk call centre uses its functionality as a cloud service. The implementation of the entire project from initial preparations to go-live of Algotech CC including integration took less than 3 months.
From the first offer and introduction of the product to the launch of the solution, including the implementation of all customizations and migrations, 1 year has passed, the actual implementation took place in Q4 2018. Since then, AXA ASSISTANCE has been further developing the system, and there are currently hundreds of operators working with it.