Modern telecommunication systems and contact centre for ERV European Insurance fully under our control

Modern telecommunication systems and contact centre for ERV European Insurance fully under our control
Digital communication

ERV European has been operating on the Czech market for 30 years and is the only specialized travel insurance company. It insures over 1.2 million customers annually and has been voted the best travel insurance company for 16 years in a row. It provides its services to individuals, companies and especially to travel agency clients. ERV belongs to the ERGO Group and Munich Re, one of the world's leading reinsurers. It operates its own assistance service with a Euro-Center network on all continents to deal with emergencies directly at the place of stay. 

What did the ERC need help with?

ERV has long used Avaya systems to provide telecommunications for itself and Euro-Centre assistance. However, after several years of use, the outdated systems needed to be upgraded, and maintenance costs were increasing. The ERC therefore had to make a decision whether to upgrade the solution, invest in upgrading and developing the existing system, or take a new route with a service from a proven provider.


How did we solve the problem? 

Algotech is already a traditional service provider for Euro-Centres, so it was logical to cooperate with ERV on telephony solutions. As a solution, we offered the client a telecommunications tool in the form of a service based on the operation of the Avaya system from its own cloud. The decision-making process did not take long, as the company had a clear idea of our cooperation and wanted to continue using the Avaya system . The ready-to-use service model also enabled the rapid deployment of the new solution.

The priority of the solution was to guarantee the operation of the client centre. The smooth transition to the new telecommunication system was also helped by the possibility of simultaneous implementation of both solutions thanks to the service provision of the original system and the simultaneous provision of the new service. ERV thus had a service to test, for example, in connection with company processes. 

The most time-consuming part of the project was the preparatory work to meet the technical conditions. Before the actual commissioning of the service, it was necessary to provide - also due to the specific environment of the customer - a new network solution with a dedicated data connection and new network equipment. Everything was built with the vision that we would develop the solution further, so that nothing would stand in the way of eventual growth.


The results of our cooperation 

ERV European is now using a new telecommunications solution for corporate communications with contact centre functionality. In addition, we have provided the insurance company with a complete cloud service combining AlgoUC and AlgoCC, which allows working from home and has the potential to be further developed according to the company's growth needs. We also provide ERC with monitoring and ServiceDesk services.

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