The digitisation of processes does not avoid the area of human resources. Discover the most important HR trends

The digitisation of processes does not avoid the area of human resources. Discover the most important HR trends
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The IT industry is experiencing a transformational phase in human resources thanks to digitalization and new HR trends. Recruiters are increasingly deploying advanced technology to improve the employee experience, streamline recruitment and uncover skills gaps. Learn how modern technology in HR is helping to save resources and increase productivity.

The global phenomenon of digitalization and robotization is having a significant impact on the labour market. Companies are constantly having to deal with new trends in HR, such as new technologies, digitalisation of processes, new forms of employment or the demand for certain employee skills, which is prompting them to rethink the way they manage their workforce. In this respect, the HR department plays a crucial role in companies.  

→ Tip: You might be interested in how business automation can help you save money. 


Advantages and disadvantages of digitizing HR processes 

Before we take a closer look at the areas of application of new trends in HR, let's first get a picture of the advantages and disadvantages of digitalization in HR. 

Advantages of digitalization in HR: 

  • Better quality of outputs with fewer human errors 
  • increased efficiency 
  • reduction of HR costs 
  • speeding up HR management processes 
  • Improving the employee experience of the recruitment or onboarding process 
  • greater business growth and market competitiveness 

Disadvantages of digitalisation in HR: 

  • Employee resistance to change and reluctance to adopt new technologies  
  • cyber attacks (personal data leakage) and data security 
  • higher implementation and training costs 

Along with new technologies, HR professionals may be more likely to experience poor functionality of IT systems and the resulting poor experience of potential and current employees, which can affect recruitment and retention. Therefore, companies should also focus on the smooth running of all systems, for example through IT monitoring, to ensure that candidates and employees are not put off. Come and read what other tools and technologies you can incorporate into your HR processes. 

Tools and trends in HR 

It's not just with the advent of AI that more technology has emerged. Read about the trends and tools that are changing the HR landscape: 

Artificial Intelligence (AI) and Machine Learning (ML)

Artificial intelligence is making a strong push in the recruitment space. For example, there are chatbots that can interact with candidates, review resumes, and select suitable candidates for the first round of interviews. 

Cloud data storage 

Central cloud storage makes it easy for all employees to access the information they need anytime, anywhere, and allows HR departments to store and manage all important documents such as employment contracts, resumes, etc. In our article you will find out what the cloud is and how it works

Process automation 

Digital processes can simplify and speed up the onboarding of new employees, from filling out forms, changes to employment contracts to training. A related point is that employees want to get their affairs in order when it's most convenient for them.  

Mobile apps 

The next chapter is mobile apps, which allow employees to access information about their employee benefits, pay, leave, etc. For example, even leave approvals can be done through mobile apps. An example is the Sloneek app, which your employees can use to track time spent working, enter check-ins and check-outs, or sign documents. You can also reach for an app like Fingera or Aptien. 


In the next few lines, we'll take a closer look at how to use the new trends in practice, including some actual examples. 


Digitising HR in practice 

What does digitalisation in HR look like in practice? We will go through the different phases step by step: 


Digitalization in HR starts with the recruitment process itself. With the spread of the internet, this process has already changed - before, it was mostly carried out via advertisements and newspapers. Today, recruiters can place job offers on various websites, such as StartupJobs, Welcome to the Jungle, Cocuma, and others. But they can also use social networks, and it doesn't have to be just LinkedIn. 

This way, recruiters can reach more potential candidates and are more likely to identify the more suitable ones.  

Artificial intelligence can also be used in recruitment. Predictive models are becoming increasingly sophisticated to select the right job and role for candidates within a company. There are also algorithms that analyze resumes and screen candidates based on skills and desired criteria.  

Chatbots can also help you during the recruitment process. For example, Firstjob's chatbot Mya can eliminate up to 75% of the questions candidates have during the recruitment process.  

Last but not least, recruiters can use phone calls and video calls as a recruiting method, which is especially useful if they are offering remote jobs. In addition, they can reach talent from all over the world. 

Employee onboarding 

The onboarding process, the process of bringing new employees into a company, plays a key role in retention and motivation. Onboarding can be more effective if done online. So what could an onboarding program include? 

  • Digital administration - everything from electronically signing contracts to filling out forms online can save employees and recruiters the time and administrative burden of printing and scanning documents.  
  • Online learning materials - make everything you can available online - for example, recurrent training or company processes that every new hire should study. 
  • Onboarding feedback - in addition to interviewing new hires in person about the quality of onboarding, you can have them complete an online questionnaire. Not everything is something people are willing to say face-to-face, so use this method as well so you can continue to improve onboarding. 

For example, the Royal Bank of Canada (RBC) has deployed a new "preboarding" app. Called Embark, the app helps employees learn about their new job, company culture and colleagues online.  

→ Tip: Read 5 onboarding tips to retain talent at your company. 

Employee reviews 

Nowadays, employee reviews are more accurate because you can measure employee performance in real time using tools like Workday or BambooHR. This also allows you to react quickly to problems and adjust goals to the current situation. In addition, companies can create a database where they can access data on employee turnover, absenteeism, company finances, etc. This allows them to predict employee performance long in advance and ensure a greater return on investment. 

→ Tip: You might be interested in how to use big data

How to get employees involved 

Trends in HR are not only related to onboarding employees, as it might seem at first glance, but also to employee engagement (e.g. working on company development) throughout their time with the company. Digital technologies make it easier for employees to communicate and collaborate. This leads to higher employee engagement and satisfaction.  

  • Online communication - chat applications or intranets, for example - help with quick problem solving. 
  • Employee surveys - you can use surveys and questionnaires to measure employee satisfaction. 
  • Virtual team building - working remotely also requires a new approach in organising team building events that bring colleagues together. You can play online games together, have a drink of something spicy or have lunch together via video call.  

Before you decide to fully invest in new technology, focus on maximising the ROI from your existing technology - audit your existing systems to see if you're using them to their full potential and if they're working as they should.  

New trends in HR are highlighting a more strategic, data-driven approach to HR that leverages technology not only to automate and digitise processes, but also to drive greater employee engagement. Each of these trends is a response to the evolving work environment and the emergence of a new Generation Z workforce. As a result, the HR industry should adapt to their needs and the new trends, and we're here to help. We can take care of both storing data in the cloud and, for example, implementing the Avaya Spaces solution, which is ideal for multi-team working from different offices or extra home office work with the ability to integrate with other applications. Contact us.

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