Toyoda Gosei Czech, s.r.o. is a member of the world's largest industrial group Toyota and ranks among the leading manufacturers of plastic, polyurethane and rubber components for the world's leading automotive brands. More than 1500 employees work in 4 production halls and 100% IT availability is crucial for the smooth operation of the company.
Absolute substitutability, continuous availability of all competences and constant development and updating of IT are essential for the functioning of the company. Because it would be too costly to maintain an in-house team of IT technicians who could meet all these requirements, Toyoda uses an outsourcing company to provide complete IT service management.
However, due to the planned termination of cooperation with the outsourcing service provider and a change in the scope of the service, the company was forced to find a new supplier. Their choice fell on Algotech.
During the transition phase, we developed a new complete IT documentation containing the current status and several findings that need to be resolved for 100% functionality of a modern IT operation.
We have added all infrastructure elements to the monitoring, which is handled remotely from Algotech's data centre. This gives us the ability to track potential issues across the company in real time, including maps of where equipment is in production. This allows us to quickly assess what part of the company is potentially limited by service degradation and respond flexibly to the current situation.
We have reviewed and modified access to all systems to ensure complete administration. Our team in charge of Algotech Cloud solutions provides support for over 1000 servers running all operating systems and applications.
Thanks to the complete outsourcing of IT services to our company , Toyoda has gained the assurance of 24/7 support, including a Service Desk as a central point for reporting requests, incidents and providing round-the-clock supervision with a guaranteed response time of up to 5 minutes. Their IT infrastructure now meets the highest standards arising from the demands of the automotive manufacturing process.
In addition, we are constantly working on the development of the IT environment, on the continuous updating and control of Disaster Recovery plans and we also take care of the company's cyber security. We review the results of our work every month and provide Toyoda with a detailed report.
"I appreciate the professionalism of the technical team. I know that we can rely 100% on quality and deadlines. From the perspective of understanding criticality and necessary security, the experience of our colleagues with data centre operations is definitely an asset for us," says Jitka Vlčková, IT Manager at Toyoda Gosei Czech, s.r.o.